Help | MUTTS

Charitable Donations

How do I request a donation from MUTTS?

Thanks for thinking of us! If you represent a certified 501c3 organization, please click here to read our charity guidelines and download the application form. Please note: Although we’d love to support every worthwhile cause, due to the numerous messages we receive, we may not be able to fulfill every request.

Does MUTTS donate to animal shelters?

Yesh! We sponsor fundraising efforts for animal shelters and other local/regional nonprofits by donating signed MUTTS comic strip prints to be used in raffles and other fundraising events. Please note that only certified 501c3 charities may apply for in-kind donations.

What does the Animal Rescue Team do?

The HSUS’ Animal Rescue Team works with law enforcement to investigate illegal animal cruelty, targeting the worst cases of animal abuse nationwide. Every year they rescue thousands of animals from puppy mills, animal fighting operations, natural disasters, and other situations where animals suffer from life-threatening cruelty and neglect.

Why does MUTTS donate to The Humane Society of the United States?

The HSUS is the nation’s largest and most effective animal protection organization. It drives transformational change in the U.S. and around the world by combating large-scale cruelties such as puppy mills, animal fighting, factory farming, seal slaughter, horse cruelty, captive hunts, and the wildlife trade. While The HSUS comes to the aid of animals in crisis, it also attacks the root causes of problems, and its most important goal is to prevent animals from getting into situations of distress in the first place. The HSUS also operates community-based programs, four wildlife sanctuaries, and care centers that directly assist thousands of animals each year.

Will my purchase help animals?

Yesh! Five percent of the retail price of every item at the MUTTS Shop is donated directly to The Humane Society of the United States’ Animal Rescue Team.

Comic Strip Shtuff

Are the Shelter Stories comic strips based on real animals?

Yesh, some of them are based on real shelter animals! For instance, in 2016, Patrick drew a week’s worth of strips based on animals he met at Animal Care Centers of NYC. And in November 2018, he teamed up with The Dodo to create a series of images based on adoptable animals at multiple shelters and rescue groups around the country. Throughout the years, he’s also told the stories of various animals he and his friends have befriended in their own lives.

What's the story behind the Shelter Stories comic strips?

Patrick created the first MUTTS Shelter Stories comic strip in November 1998 to honor the Humane Society of the United States’ National Animal Shelter Appreciation Week. Since then, he has dedicated two weeks of the MUTTS strip each year (one week in November and one week in May) to this series, which raises awareness about animal shelters and promotes animal adoption.

Which prints are discounted as part of the Strip of the Day promotion?

This discount applies to unsigned comic strip prints. Add-ons (such as canvas, framing, and matting) are not included in discount.

Does Patrick really sign the comic strip prints himself?

Yesh! If you’ve ordered a signed print, Patrick will be the one who signs it by hand.

Can I reprint MUTTS artwork for my website or library newsletter (or for any other purpose)?

Please forward requests for print or web usage of a MUTTS comic strip, artwork, or characters to King Features Syndicate.

Merch

Can you help me locate a specific book by Patrick?

Every book Patrick McDonnell has authored or illustrated — that’s still in print — is offered at the MUTTS Shop. If you’re looking for a specific book but can’t seem to find it here, it may be out of print or temporarily sold out. Feel free to send us a message and we can give you more details about the book in question.

If a title is sold out, we’ll do our best to let you know when more copies will be available. Unfortunately, if it’s out of print, that means no more copies will be available – at any retail outlet — unless the publisher decides to reprint in the future.

Which books are signed by Patrick?

Every book at the MUTTS Shop (except for children’s board books) includes a bookplate that has been hand-signed by Patrick McDonnell.

These signed bookplates are exclusive to MUTTS.com, and they are included at no additional cost.

Does Patrick really sign the comic strip prints himself?

Yesh! If you’ve ordered a signed print, Patrick will be the one who signs it by hand.

How do you select products for the MUTTS Shop?

We strive to offer unique, high-quality products that appeal to our community and are kind to our planet. We choose items that are animal-friendly in materials, production, and message. We also work with companies that are eco-friendly and practice fair-trade principles.

Ordering & Shipping

What if my order is lost or stolen?

If you have a package that was marked as delivered but you have not yet received it, we ask that you take the following steps:

  • Check with your neighbors or front office (if applicable) to see if the package was left there.
  • Reach out to your local post office or FedEx facility.
  • Contact our team at support@mutts.com, and include your order number.

We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as “delivered,” we are no longer responsible for the particular package.

Please note: MUTTS.com is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

What if I still have a question?

Click the Help tab on the bottom right side of your screen. Tell us about your issue and we’ll get back to you as soon as we can!

How much does shipping cost?

  • Standard Shipping for domestic (continental U.S.) orders totaling $50 or more: FREE
  • Standard Shipping for domestic (continental U.S.) orders under $50: $5 Flat Rate
  • Premium or Express Shipping for domestic (continental U.S.) orders: Priced Per Purchase
  • Standard Shipping for Canadian and other international orders: Priced Per Purchase

Can I expedite the shipping on my order?

Yesh! Just choose Premium or Express shipping during checkout. (Unfortunately, expedited shipping is not available on Canadian or other international orders.)

What is the processing time on my order?

We work as quickly as our paws allow! For apparel, books, and any other orders that do not include prints, please allow a processing time of approximately 3-5 business days.

  • For orders that include regular prints, please allow approximately 5-7 business days for processing before your items are shipped out.
  • For orders that include framed prints, please allow 7-10 business days for processing.
  • For canvas prints, please allow up to 14 business days for processing.

Random Shtuff

Would Patrick mind drawing something for me?

From time to time, we receive requests for Patrick to create original artwork (tattoos, cards, etc.) for MUTTS lovers. While he appreciates these inquiries, he keeps a very busy schedule — drawing a daily comic strip is a demanding gig! — and is unable to accommodate requests for individual artwork.

However, if you’re looking for a one-of-a-kind MUTTS gift for yourself or a friend, may we suggest our Personalized Comic Strip Prints? There are multiple designs to choose from, and you can include your loved one’s name right in the comic strip itself!

How can I connect with MUTTS on social media?

@MUTTScomics is (almost) everywhere! You can find us on Facebook, Instagram, Pinterest, Twitter, Tumblr, and Google+. You can follow us for daily smiles and laughs, leave a comment, or show off your favorite MUTTS items by sharing photos of your recent purchases and tagging your posts with #myMUTTSmerch. We may even re-share your images to our followers!

Returns

Can I return a (non-print) product that I ordered?

Yesh! If you’ve changed your mind about a non-print item you ordered, simply return it within 30 days of purchase and we’ll be happy to issue a refund (excluding all shipping costs). If you’ve received an incorrect or damaged item, we will issue a refund (including all shipping costs). To request a refund or to learn more, contact us using the Help tab on the bottom right side of the page.

Can I return a print?

With very few exceptions, prints cannot be returned or exchanged, as they are made to order. Our apawlogies! (Please know that we do want you to be fully satisfied with every order. If you have received an incorrect or damaged print, please contact us so that we may fix the issue.)

What should I do if there is a problem with my order?

We try our very best to make sure every order is correct. But — if you do receive an incorrect or damaged item, please let us know by using the Help tab on the bottom right side of the page. We want you to love your purchase, and we’ll get back to you with a solution as soon as we can.

Sales & Discounts

Which prints are discounted as part of the Strip of the Day promotion?

This discount applies to unsigned comic strip prints. Add-ons (such as canvas, framing, and matting) are not included in discount.

Can I use a promo code or discount on a previous purchase?

Sorry! Promo codes and other discounts are only available during the active period listed on the promotion and are not valid on previously placed orders. For questions about a specific promotion or purchase, please contact us via email at support@mutts.com.